The access to the customer and tech support that a shared hosting company provides can tell you a lot about the services that they offer too. If you're allowed to use only e-mails or tickets, you have almost certainly discovered a reseller and not the actual hosting supplier. When this is the case, you will have to wait for a few days in order to have a problem resolved as your reseller may not be checking their communication regularly or they may need to consult with the actual hosting company for extra help. If the provider can provide several means of communication with quick response time which are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you'll reap the benefits of well-timed assistance and top-notch support since they'll have instant access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally much better to be able to get hold of your web hosting company directly through your preferred method of communication.

24/7 Customer Support in Shared Hosting

Our shared hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting services before you make a purchase or you are a current client and you have any question or a problem, you're able to contact us at any time, including weekends and holidays. We have a number of channels to contact us - several telephone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical matters or any matters which need more time to research and take care of. In contrast to various other web hosting suppliers, our trouble tickets feature a guaranteed maximum response time of only one hour, which means that whatever the problem is, it'll be resolved timely and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives will assist you to select the best plan or give you info about our servers, to confirm whether the system requirements for your web sites are met. In case you are an active client, you also have the option to get in touch with us through e-mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that whenever you employ any of these 2 methods of correspondence, you'll get a response within less than 1 hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other companies, even large ones, you are able to compare the reply time due to the fact that it often takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we provide comes with 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to contact us anytime, even weekends and holidays. For your convenience, we supply different methods of communication - telephone support with several local numbers around the globe, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it is easier to track what is going on. The maximum guaranteed reply time for all emails and tickets is 1 hour, however it rarely takes that long to get support. When you add the Managed Services upgrade that we provide, our admins can also support you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a 1 hour max response time warranty, you will take advantage of timely support when you acquire a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so every time you open a support ticket via your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it whatever the time of the day, you will get an answer within one hour, even during holidays. Our ticketing system is the perfect option in case the issue in question needs longer time to be resolved or in case it needs to be sent to our administrators, since it's far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.