Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a one–hour response warranty for any trouble ticket or email that you submit to our customer service team. We will speedily respond to all common enquiries and forward the matter to our server admins in case any additional assistance is required. If you take advantage of our Managed Services package, we will carry out any of the included services at a time that has been discussed with you beforehand.
A Premium Technical Support Service
Our customer support team will be available to you round–the–clock if you need assistance while working with the Web Control Panel or with any of the apps that we have pre–installed on your behalf on the server. And if you require assistance handling all the everyday administration tasks on your dedicated server, you can order our Managed Services package, which includes backup disk storage space, Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Our Web Control Panel has been preinstalled for every dedicated server. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of educational articles also video versions which show all the actions that you can carry out in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.