Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You’ll find nearly all the answers to your questions in the intuitive Help Center incorporated into our Web Control Panel. It includes a detailed knowledgebase with frequently asked questions and in–depth instructional articles written by our well–trained help desk support staff.

  • Top quality support service
  • Instructional Video Clips

  • For those who’d rather find out how to troubleshoot a regularly encountered problem by watching an educational video, we have added a collection of video tutorials to our Web Control Panel. All the video lessons are concise and easy to understand. They offer you visual demonstrations of various site administration procedures.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 tech support service with a one–hour response guarantee. A team of trained support engineers will be available to you to attend to all the questions that you may possibly have. During non–busy hours, a reply will be given within just twenty minutes.