1 hour ticket response
We are committed to providing a quick and appropriate answer to each technical support ticket posted by a customer. Our accomplished customer care team representatives will examine your problem and will offer you the most efficient option. We offer a 1–hour response time guarantee for all customer support tickets. In fact, the average trouble ticket response time has proven to be 20 minutes.
An Outstanding Customer Care Service
We have a team of web hosting support engineers who are prepared to reply to all your requests every time you are in need of support. Almost all our help desk support staff representatives have several years of experience in the shared hosting niche, so you can always count on fast and in–depth answers to your inquiries.
An Easy–to–Navigate Help Center Section
In the Web Control Panel you’ll find an intuitive Help section where you can find quick tips on how to use our web hosting services. You can see the answers to your queries in our F.A.Q. section, find more info in the web hosting account management articles or watch the step–by–step video tutorials.